Dedicated Customer Support
We Are Here to Ensure Your Systems Run Flawlessly
Access developer documentation, open priority support tickets, or contact our dedicated institutional emergency helpline.
Submit a Support Ticket
Open a trackable ticket for bug reports, plugin license queries, or technical assistance with guaranteed SLA response.
Comprehensive Documentation
Explore step-by-step setup guides, ERP module manuals, REST API references, and troubleshooting tutorials.
Plugin License Manager
Lost your license key, need domain reassignment, or want to upgrade your site limits? Manage it instantly.
Priority Emergency SLA
Dedicated 24/7 incident helpline for enterprise Educational ERP and mission-critical custom software clients.
Guaranteed Response Times
Support Service Level Agreement (SLA)
| Severity Level | First Response Target | Coverage |
|---|---|---|
| Critical (Production Outage) | Under 2 Hours | 24/7/365 |
| High (Major Feature Impaired) | Under 4 Hours | Business Hours |
| Normal (General Technical Query) | Under 12 Hours | Business Hours |
| Low (Enhancement / Feedback) | Under 24 Hours | Business Hours |
Direct Assistance
Open a Support Ticket
Submit your query directly to our on-call engineering team.